Mentoring and Supervision

Ruth Valentine offers two types of one-to-one work, which tend in the not-for-profit sector to come under the heading of supervision.

Clinical supervision for front-line staff

Talking through the detail of work with service users, how the staff member has handled it, and how it affects her or him. Clinical supervision is particularly important where staff are working in highly emotive situations: with asylum seekers, for example, or seriously ill patients. It can help prevent staff from getting burnt out, or taking out the emotional impact of the work on the rest of the team.

Mentoring for Managers

Looking at current dilemmas in managing services and staff, and devising strategies for handling them. The focus is on the dynamic of the organisation and the team, and how the manager's interventions are helping or hindering the delivery of high-quality services by an effective and mutually supportive team.

Staff and managers have found Ruth's warm, intuitive and challenging style extremely helpful in understanding the complexities of the working situation and restoring their enjoyment of their work.

"I wish to thank you for your input into my development as someone new to management. I think that your contribution has added tremendous value to the work I do.. and that it has made all the difference in terms of making the experience a manageable one." (training manager)